Customer Communication Management lets Banks combine a streamlined business process infrastructure with a renewed focus on the customer. At the same time, a fully documented, auditable workflow makes reporting easy and quickly provides you with the information needed to meet sector regulations.
Benevolence Technology suite allows financial institutions to:
- Provide customer-centric communications that improve satisfaction and retention
- Streamline processes to conduct more efficient business
- Save material along with human resource costs by automating key processes
- Create an auditable and compliant communications structure
Bank account statements
With most banks having their operations centralized and the regulator defining the benchmarks for bank account statements, the statement delivery requirements are very unique and typical.
The various aspects that service providers like us have to gear up to our data security, processing speed, high quality, and error-free print production, pre-planning of post-print logistics as well as process controls on the end-to-end activity.
The great experience with OpenText and learning over this period has resulted in evolving us into a consultancy role with our banking customers.
The software platform enables us to handle vernacular languages, promotional messages and KYC guidelines as required on the statement which could be triggered on various parameters or based on space availability on the page as the case may be (white space management).
Credit card statements
Credit card statements being a recovery communication is a very time-sensitive product. The needs of the marketplace and product dynamics result in multiple co-branded stationery and related envelopes designs.
The volumes are cyclic and also have huge number variations. The challenge is to maintain high standards of turn-around-times (TAT’s) through the month in spite of the product complexity.
Benevolence services multiple banks with diverse product requirements from its various locations. We offer services which include data suppression, triggered based messaging, trans-promotional offers, multiple communication collation, and conditional media selection.