A PAPERLESS INSURANCE OFFICE IS WITHIN REACH WITH BENEVOLENCE’S ELECTRONIC DOCUMENT MANAGEMENT SYSTEM
A paperless insurance office may seem impracticable, considering how many documents your representatives receive, print, sign, and send to customers. (In fact, McKinsey estimates that up to 50 percent of the time spent by the insurance workforce is spent collecting and processing data.) But with an enterprise content management system, going paperless could be lighter than you think.
Our Enterprise Content Management System allows you to save digital copies of your records, then access them from your computer or mobile device. You’ll still be able to do everything you would normally do with a paper document – just quicker and more productively. You’ll spend less time finishing paperwork, and more time giving your clients what they need: timely service and quality coverage.
ENTERPRISE CONTENT MANAGEMENT FOR THE INSURANCE INDUSTRY
Our ECM is perfect for claims processors, underwriters, financial planners, customer service representations, and policy administrators – basically, anyone who manages a high volume of paperwork. And, because our software makes collaboration simple, it’s excellent for companies that need to share documents across multiple locations. You can use Benevolence for:
Paperless Insurance Office
Whether you’re in the property, casualty, life, health, or automobile insurance industry, we have the experience required to help you implement the document management strategies that make the most sense for your business.
SAVING DIGITAL COPIES OF YOUR DOCUMENTS
With our Digital Asset Management, you can save policy statements, quotes, renewals, cancellations, reinstatements, and other supporting documents by scanning them in or capturing them electronically from a fax, an email address or website. You don’t have to deal with physical storage. And all of your documents will have a secure, electronic backup, making Benevolence a critical part of your disaster recovery and business flow plan.
When anyone – be it a policyholder or an underwriter in another office – sends you a document as a fax or email, you can instantly save it to your archive. Whenever you need the information, you can access it with a single click, even from within your insurance application.
In order to meet your organization’s acquiescence initiatives, you’ll need to keep your documents confidential – and Benevolence makes it easy. Your paperwork will all be saved in a solid central repository where your IT team can control all user privileges.
A PAPERLESS INSURANCE CLAIMS PROCESS
Because insurance claims require so many manual reviews, it’s unlikely that the process will ever be fully driven by AI. But, Benevolence gives you the next best thing: a reliable way to automate document processing and in turn, speed up the resolution process.
With Benevolence, you can link together any documents that bear the same policy or claim number, including repair estimates and legal files. From there, you can instantly review these documents without having to get up from your desk and search for them. Plus, they’ll never get lost.
AUTOMATED INSURANCE BILLING
Billing is another paper-driven process that many insurance companies struggle with. Customer service representatives will no longer have to get up and search for supporting papers in file cabinets when they field calls. They can have access to any authorized documents right from your insurance application. With Benevolence email and fax server integration, they can even send documents to the customer while they are still on the phone.