Gartner scrapped ECM, named OpenText a leader in Content Service Platform

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OpenText, Benevolence Technologies partner and a global leader in Enterprise Content Management has been named a 2018 Leader in Content Services Platforms by Gartner’s Magic Quadrant. The report notes the influence of new cloud, social collaboration, mobile, and analytics technologies on OpenText’s work and how OpenText has responded to fully utilize these new trends in their products.

In a year ago’s Magic Quadrant for Enterprise Content Management (ECM), Gartner analysts and authors Karen A. Hobert, Gavin Tay and Joe Mariano reclassified ECM as, “a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types, and serve multiple constituencies and numerous use cases across an organization.”

This year, Hobert, Tay and Mariano, with additional author Michael Woodbridge, ditched the ECM term completely, refering to a move “from self-contained systems and repositories to open services.”

At the end of the day, Content Services Platforms (CSP) are the new ECM, as indicated by Gartner.

According to the Gartner report, “The worldwide content services software revenue totaled $9.6 billion in 2017 (up from $8.4 billion in 2016). The overall market grew 15.7% in U.S. dollars in 2017 (down from 16.0% in 2016).”

The analysts defined a CSP as “a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization.”

The Content Services Platform Leader

OpenText

Waterloo, Ontario-based OpenText scored most noteworthy for its culmination of the vision. The analysts took a gander at two OpenText CSPs: OpenText Content Server and the Documentum Platform. Both were singled out for their accomplice systems(partner networks), piece of the overall industry and expert administrations abilities. OpenText is “an obvious CSP candidate for organizations who want a proven and trusted partner” as per the experts. They likewise indicated OpenText’s relationship and profound incorporations with SAP and different merchants as a strength.

"We believe that Gartner's survey of this market is an important moment to reflect on this changing sector and this year is no different. As one of the most trusted industry analyst firms globally, we feel that this continued recognition from Gartner is an enormous point of pride for OpenText, our employees and our partners."
Mark J. Barrenechea
Vice Chairman, CEO and CTO, OpenText.

OpenText’s ECM platform aims to build interconnectivity between all arms of an enterprise by integrating their content into daily operations to transform productivity and control.

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