Implementation of HR Service Delivery Module within ServiceNow, including case management, knowledge management, employee document management, service portal, onboarding and transition manager, etc.

Role Scope / Deliverables: The ServiceNow Developer is a self-starter who documents, designs, and codes updates to all areas of the platform with a special focus on the HR Service Delivery Module. The Developer is keen to seek out new solutions and is able to work in a global, cross-functional team.


Department: IT-Software
Project Location(s): Bangalore, KA, India
Education: Any Degree/Diploma/ Any PG
Compensation: Based on Experience & Expertise of Candidate


  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third party software integrations
  • Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Employee Document Management, chat, search, and Enterprise onboarding and transitions
  • Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.
  • Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines
  • Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
  • Performs peer review of code prior to functional testing
  • Stays current on ServiceNow products and applicable integrated technologies.
  • Works closely with ServiceNow functional team to configure and improve core and custom applications
  • Develop new systems integrations and process automation
  • Contributes to application and platform upgrades
  • Responsible for on-call application support
  • Load, Modify, and maintain data between ServiceNow and other platforms
  • Create ServiceNow reports and dashboards

Key Skills:

  • Certified ServiceNow Administrator
  • Certified ServiceNow Implementation Specialist
  • 3+ years working in ServiceNow Environment
  • Experience implementing and supporting the HR Service Delivery module within Service Now, including Case management, knowledge management, Employee Service Portal, Enterprise onboarding and transitions
  • Experience supporting ServiceNow at a company operating in Workday HCM environment
  • 3+ years in a technical leadership role
  • Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred
  • Experience with middleware and discovery technologies
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How can we help you?

Contact us at The Benevolence Technologies or submit a inquiry online.

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