Leader in Customized OpenText Exstream of the latest version and Customer Communication Management for the Insurance Industry
Bentech Managed a project to personalize policy renewal communications for Top Life Insurance clients. By leveraging OpenText Exstream, we created dynamic templates that personalized each communication based on the client’s profile and policy details. This approach increased renewal rates and policyholder retention.
And also Bentech Developed an automated claims processing system for Top Life Insurance using OpenText Exstream. This system streamlined the claims process, reducing the average processing time by 35% and improving policyholder satisfaction. The solution also included compliance checks and real-time updates, ensuring regulatory adherence.
What we used:
Document Design and Template Creation:
- Skilled in designing dynamic and responsive document templates that are visually appealing and compliant with branding guidelines.
- Proficiency in creating templates that can handle complex data structures and varying content.
Data Integration and Processing:
- Seamless integration of OpenText Exstream with various data sources and enterprise systems (e.g., CRM, ERP).
- Expertise in data transformation and processing to ensure accurate and relevant information in communications.
Training and Support:
- Providing comprehensive training programs to ensure clients can effectively use OpenText Exstream and CCM solutions.
- Ongoing support and maintenance services to ensure the continued success of implemented solutions.
Outcomes:
- Increased policy renewal rates by 20%
- Improved policyholder retention
- Higher engagement through personalized communications
- 35% reduction in claims processing time
- Improved policyholder satisfaction scores
- Enhanced regulatory compliance
